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Go to the Mark One video guides ↓YOUR SETUP STARTS WITH YOUR MODEL.
Check the product label and the instructions supplied with your order. Then choose the matching guide below.
- 01 / IDENTIFY YOUR RIDE
Mark One trike, Menace drift cart or Volt Hog buggy. Include the model and order number when asking for help.
- 02 / FOLLOW THE MATCHING GUIDE
Use the supplied instructions for assembly steps, tools, adjustment settings and charger compatibility.
- 03 / COMPLETE THE CHECKS
Finish the checks specified in your instructions before use. If a step is unclear or a component appears damaged, ask our team before riding.
Mark One
Six Mark One tutorials, organised by the job you need to do.
01 / ASSEMBLY
Full Mark One assembly
Follow the complete assembly tutorial.
Watch on YouTube ↗Head-stem bearings
A closer look at the front head-stem bearing arrangement.
Watch on YouTube ↗02 / SERVICING, SLEEVES & TYRES
Mark One servicing
Follow the Mark One maintenance walkthrough.
Watch on YouTube ↗Replace drift sleeves
See the sleeve-replacement process for the Mark One.
Watch on YouTube ↗Replace a rear tube
Follow the Mark One rear-tube replacement video.
Watch on YouTube ↗03 / ACCESSORY INSTALLATION
Need a part before starting? Find Mark One replacement parts or browse upgrades. Confirm compatibility before ordering.
Menace
Need help assembling or setting up your Menace? Use the instructions supplied with your cart, or ask us for the guide that matches your model.
The video tutorials above cover the Mark One.
Get Menace setup help →Menace product detailsVolt Hog
Use the instructions supplied with your Volt Hog and its charger. If you need a copy or help with a step, send us your order number and model details.
The video tutorials above cover the Mark One.
Get Volt Hog setup help →Volt Hog product detailsBATTERY & CHARGER CARE
Use the instructions for the exact battery and charger supplied with your ride. A shared warranty does not mean every model uses the same charging procedure.
CHECK THE MATCH.
Confirm the charger is intended for your battery. Follow its connection sequence, charging conditions and indicator guidance. Ask us if the label or instructions are unclear.
FOLLOW THE STORAGE GUIDE.
Use the storage and recharge guidance supplied with your battery, especially before leaving the ride unused for a longer period. Avoid leaving the battery fully discharged for extended periods.
STOP & ASK.
Do not use a battery or charger that appears damaged. Contact us with the model and a description of the issue. Do not open a battery pack or send a damaged battery by ordinary post.
COMMON SETUP QUESTIONS
Start with the matching instructions. If you need help, tell us what you have checked without recreating an unsafe fault.
My ride will not power on. What information should I send?
Tell us the model, order number, battery and charger details, and what the controls or charger indicators show. Note whether it is a new setup or a problem that started after use. Include clear photos if safe, and contact the team for model-specific checks.
The battery is not charging or the indicator looks unusual.
Check the supplied charger guide for the meaning of the indicator. If it is unclear, stop and contact us with the battery and charger labels and the observed behaviour. Do not substitute an unconfirmed charger or dismantle the battery.
The steering, brake or wheel does not feel right.
Do not ride until the issue is resolved. Follow the assembly and inspection instructions for your model, and contact us if there is looseness, damage or uncertainty about adjustment. Send a photo or description; do not guess torque settings or brake adjustments.
Which video covers sleeves or a rear tube?
The Mark One replacement videos are in the servicing, sleeves and tyres group above. Confirm the model and replacement part before starting. These videos do not establish compatibility with Menace or Volt Hog.
I cannot find a dedicated brake adjustment video.
Use your supplied model instructions and ask our team for the correct brake procedure. The Mark One servicing video is a general guide; do not assume it covers every brake system or adjustment.
Can I follow a Mark One video for Menace or Volt Hog?
Use the instructions for the exact model. The six videos on this page are labelled for Mark One. Contact us for Menace or Volt Hog assembly, maintenance and charging guidance.
I am missing instructions or think a part is missing.
Contact us with your order number, model and the step you are working on. A photo of the supplied parts or instruction page helps us identify what you need. See delivery support if a package has not arrived.
How do I report a fault rather than a setup question?
Send your model, order number, symptoms and when the issue began. Our warranty guide explains coverage and claim steps; the returns page separates product faults from change-of-mind requests.