YOUR RIDE.
ON ITS WAY.

Enter your delivery address at checkout to see the options and charges for your basket. Use the service and price shown there for your order. Do not assume every product, address or delivery service has the same rate.

For black and red Mark One trikes, expected dispatch is currently approximately 5 days. For the Menace, Volt Hog, parts and accessories, check the individual product page and selected variation. If timing is important, call 0409 840 720 before ordering.

No. Dispatch means your order leaves us. Courier transit starts after dispatch and adds time to the journey. The estimates below are transit guides, not a total time from ordering or a guaranteed arrival date.

If an express service is available for your basket and address, it will appear at checkout with its charge. Choosing a faster freight service does not automatically shorten the preparation time. Contact us before paying if you need a particular arrival date.

Local pickup is available where offered at checkout. Contact us to arrange collection from 56 Export Drive, Molendinar QLD 4214 and confirm your order is ready before travelling. Ask us about assembly if you want your ride set up for collection.

Use the availability information for that specific product and colour. An in-stock dispatch estimate does not apply to a backordered item. Contact our team for its current expected availability before ordering, particularly if you have a deadline.

Delivery suitability depends on the parcel and courier. Enter your address at checkout, and contact us before ordering a complete trike or kart if your address is remote, is a PO Box or Parcel Locker, or has restricted vehicle access. We can check the arrangements for your order.

The published estimates are not guaranteed arrival dates. Contact us with your product, postcode and required date before ordering so we can check the current dispatch position and available freight services.

Check the bottom of your order-completed email for the tracking number and courier details. Use the tracking link in that email, or enter the number on the named courier's tracking page. Check your spam or junk folder if you cannot find the email.

Use the courier's tracking status to follow delivery. The order-completed email contains tracking information; it is not proof that the parcel has reached you.

Check your inbox and junk folder first. If nothing has arrived, email [email protected] with your name, order number if known, and the email address used at checkout. We can check the order and whether the contact details need correcting.

Check the latest status with the courier named in your dispatch email. Remember to allow for preparation time before the transit estimate starts. If tracking does not resolve the issue, email us your order number, tracking number and the last status shown. Our team will investigate and seek an update.

Check any delivery photo or location note, and ask other people at the address whether they accepted it. If it is still missing, contact us with your order and tracking numbers and what the tracking says. Do not assume an unexplained delivered scan means the matter is closed.

The Mark One is supplied in two boxes. Check any separate tracking or parcel references provided. If you think a box or item is missing, tell us which packages arrived and what is outstanding so we can check your shipment.

Contact us as soon as possible on 0409 840 720 and reply to your order confirmation with the correct address and order number. We need to check whether the order has already been dispatched before confirming a change. Sending a request does not by itself confirm that the address has been updated.

Once the order is with the courier, a redirection depends on that courier's service and the shipment's status. Contact us promptly and check the courier details in your dispatch email. We cannot promise a redirection, a free address change or an unchanged arrival date.

Follow the instructions in the courier's tracking update or delivery card for collection or redelivery. Contact the courier or our team if the instructions are unclear. Arrangements depend on the service used; do not assume the parcel can be left unattended.

Take clear photos of the packaging, shipping label and damage, keep the packaging, and contact us with your order number and a description of the problem. Do not use a product that appears damaged or unsafe. We will review the issue and advise the next step. See our returns information for product-fault enquiries.

Contact us with your order number, the item you expected, and photos or details of what arrived. Keep the packaging and labels while we check the order. For a multi-box shipment, include the tracking references for the boxes received.

A missing, incorrect or damaged delivery needs an order investigation. A change-of-mind return follows our returns policy: request it within 7 days of delivery, arrange and pay return postage, and note that paid outbound delivery is not refunded. Used sleeves are deducted at their listed website price. Product faults are assessed separately.

Contact us before ordering internationally with the product, quantity, destination country and postcode. Our international shipping information lists FedEx services; we need to confirm availability, the freight quote and any product or destination restrictions for your specific shipment.

The published FedEx transit guides are 3–5 days for Priority and 8–10 days for Economy. These are estimates after dispatch, not guaranteed arrival dates. Ask us to confirm the available service and current timing for your destination; customs clearance can affect the journey.

Customs duties or taxes charged at the destination are the recipient's responsibility. Confirm the requirements for your destination before ordering. International shipments are also subject to the applicable FedEx terms and conditions.