KNOW YOUR COVER.
RIDE INFORMED.
Component coverage, battery terms and clear steps when you need help.
THE RIGHT HELP.
FOR YOUR RIDE.
Start with your product category, then check the component and the issue. Warranty terms differ between complete trikes, separately purchased batteries and accessories.
WHAT IS COVERED?
COMPONENT COVERAGE
The same component warranty applies to complete Mark One trikes, Menace drift carts and Volt Hog buggies. These terms cover components supplied with the complete vehicle. Damage exclusions are explained below.
- Motor controllers
- 1 year
- Drive motors Rear hub motors on the Mark One
- 1 year
- Brake systems Brake pads excluded
- 1 year
- Chassis structural failure Crash damage excluded
- 1 year
- Throttle controller / control
- 1 year
- Battery charger
- 1 year
- Lithium battery
- 1 year or 1,000 charge cycles Whichever comes first
REAR TYRES & TUBES
Rear tyres are protected by the drift sleeves during sleeve use. The stated warranty exclusions for tyres and inner tubes include over-inflation beyond the tyre-sidewall guidance, impact or collision, and incorrect sleeve installation.
A separate coverage period is not listed here. Contact us with the item and purchase details for assessment.
PVC DRIFT SLEEVES
Sleeves wear during drifting. The stated sleeve warranty covers issues present on first unboxing, rather than wear from riding.
Photograph an issue you notice on arrival and contact us before use. This does not remove your rights concerning a faulty product.
Find replacement sleeves ↗EXTERNAL LED LIGHTS
External underbody LED lights have a one-year warranty when fitted correctly according to the supplied instructions.
The stated exclusions include water damage, scraping or tearing of the lights, and incorrect installation.
RADIO HEADUNIT KITS
Aftermarket radio head units have a one-year warranty on speakers, internal amplifiers and user-interface components.
The stated exclusions include water damage, collision caused by misuse, incorrect installation, under-voltage and leaving the internal battery depleted for extended periods.
EXTERNAL LITHIUM BATTERIES
External lithium batteries purchased from us have a one-year warranty when properly cared for and stored at room temperature when not in use.
Examples of excluded damage include leaving the battery fully discharged for extended periods, or overheating caused by improper use or extreme storage temperatures.
The 1,000-cycle limit stated for a battery supplied with a complete Mark One, Menace or Volt Hog is not listed as a separate condition in this external-battery category.
CHECK THE EXACT ITEM
A component bought separately does not automatically take the warranty terms of a complete trike. Tell us the part, model and purchase date so we can confirm the relevant terms.
Check part coverage ↗Keep the product information and warranty documents supplied with your purchase.
FAULTS, WEAR & DAMAGE
A failure needs assessment. These are the damage circumstances covered by the exclusions for complete Mark One, Menace and Volt Hog vehicles; they do not mean every problem with a product is automatically excluded.
WATER & STORAGE DAMAGE
- Water damage to components, including drive motors.
- Battery damage from being left fully discharged for long periods.
- Penetration or piercing of the battery case.
- Chassis damage caused by water or rust.
COLLISION & HANDLING DAMAGE
- Drive motor damage caused by collision.
- Brake damage from collision or catching on surfaces or structures.
- Chassis damage caused by collision or a rider over the weight limit.
- Throttle-controller damage caused by collision or improper handling.
- Charger damage from a severed cable or obstructed ventilation.
Brake pads are excluded from the stated complete-vehicle brake-system warranty. Tyres, sleeves and accessories have their own category information above. If you are unsure whether an issue is wear, damage or a fault, send us the details.
LET'S WORK THROUGH IT
- 01 / RECORD THE ISSUE
Note the model, affected part, when the problem began and what happened. Stop using a product that appears damaged or unsafe.
- 02 / SEND YOUR DETAILS
Include your order number or other proof of purchase, checkout email, photos and a short video if it can be recorded safely. Do not recreate a dangerous fault.
- 03 / GET THE NEXT STEP
Our team can review the information and advise on assessment, any return arrangements and the applicable remedy. Contact us before arranging transport or paid repairs.
CONTACT DRIFT TRIKES AUSTRALIA
Use the contact form and select Warranty Inquiry, or email us directly with your purchase and product details.
[email protected]
0409 840 720
56 Export Drive, Molendinar QLD 4214, Australia
ABN 65 662 591 862
WARRANTY, EXPLAINED
Does the one-year warranty cover every part?
No. The warranty for complete Mark One, Menace and Volt Hog vehicles lists particular components, with specific exclusions. The lithium battery has a one-year or 1,000-cycle limit, whichever occurs first. Brake pads, drift sleeves, tyres and separately purchased accessories should be checked against their own category information.
How does “one year or 1,000 charge cycles” work?
For the battery supplied with a complete Mark One, Menace or Volt Hog, the stated warranty ends when either limit is reached first. It does not mean one year plus another 1,000 cycles, and it is not a promise that the battery will deliver unchanged capacity for that period. Consumer guarantee rights are separate.
Is a separately purchased battery covered the same way?
The external lithium battery category states one year, subject to proper care and storage. Its listed exclusions include prolonged fully discharged storage and overheating from improper use or extreme temperatures. Tell us which battery you bought so we can identify the applicable terms.
My battery is not lasting as long. Is that a warranty fault?
Reduced ride time alone does not identify the cause. Tell us the battery model, purchase date, charging and storage history, and how the runtime has changed. We can assess the issue without assuming it is normal wear or a covered fault.
Are crashes, water damage or incorrect installation covered?
The stated warranties exclude the relevant damage circumstances listed above. Explain what happened and which component failed so the actual issue can be assessed. An exclusion from a product warranty does not remove any separate rights you have under Australian Consumer Law.
Are sleeves covered after I have been drifting?
The stated sleeve warranty addresses problems present on first unboxing, rather than wear caused by drifting. If you believe there is a product defect, contact us with photos and purchase details. Consumable status does not remove rights relating to a faulty product.
When does my warranty period start?
Keep your proof of purchase and the warranty information supplied with your order. Send us your order number and purchase or delivery dates if you need confirmation of the applicable start and end dates. Do not assume the complete-trike terms apply to a separately purchased item.
What if I cannot find my receipt or order number?
Contact us with the purchase name, approximate purchase date, checkout email and any other proof of purchase you have. An order number is helpful for finding the transaction, but let us know if it is unavailable.
Do I have to return the whole trike or kart?
Contact us first with the affected component and symptoms. The assessment will determine what needs to be inspected and how it should be transported. Do not dismantle a battery or ship a damaged battery as an ordinary parcel; ask for instructions for the specific item.
Who pays return freight for a faulty product?
Fault claims are separate from change-of-mind returns. For a confirmed product fault, reasonable return costs already paid must be reimbursed; keep your receipts and send them to us. For large or heavy faulty items, we are responsible for collection or shipping costs. Contact us to arrange the appropriate transport before booking freight.
Will I receive a repair, replacement or refund?
The remedy depends on the problem and your consumer rights. We may assess the product first. Under Australian Consumer Law, a major product failure gives you the choice of a replacement or refund; a minor problem may be repaired without charge. Contact us with the fault details so the next step can be determined.
How long does a warranty assessment take?
Timing depends on the issue, the information supplied and whether the product needs inspection or parts. Ask our team for an estimate for your case. We do not publish a fixed turnaround promise that applies to every claim.
Can I still ask for help after the stated warranty expires?
Yes. Consumer guarantees can apply beyond a stated product warranty period. Contact us with the product, purchase details and fault; expiry of a one-year warranty does not automatically end all your rights.
Does the seven-day returns period limit a fault claim?
No. The seven-day period is our change-of-mind returns policy. Product faults are assessed separately. Its return-postage and used-sleeve deductions should not be treated as blanket conditions for a faulty-product remedy.
My order arrived damaged or incomplete. Is this the right place?
Contact us with your order number, photos of the packaging and item, and any tracking references. Use the delivery help page for missing parcels and delivery issues. We can assess an arrival problem without requiring you to diagnose it as a warranty fault first.
Should I arrange my own repair before contacting you?
Contact us first so we can discuss the fault, the assessment and any costs. Do not assume independently arranged work will be reimbursed. This does not limit any repair or reimbursement rights you have under Australian Consumer Law.
What if I bought the product second-hand or received it as a gift?
Send us the original purchase details if available and explain how you received the item. We will check the applicable product warranty terms and your circumstances. Do not assume that every warranty transfers automatically.
Where can I find setup and care information?
Start with the instructions supplied with your product and our videos and assembly guides. Follow the guidance for your exact model, battery and charger. Ask us if an instruction or compatibility detail is unclear before fitting a part.
YOUR RIGHTS REMAIN
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The benefits of the stated product warranties are additional to these rights and remedies.
Read the ACCC warranty guidance ↗