NEED TO RETURN IT?
START HERE.
Clear costs, practical answers and the right steps for your request.
WHICH RETURN
DO YOU NEED?
REQUEST WITHIN 7 DAYS
Changed your mind, no longer need it or the fit was not what you expected? Request a return within 7 days of receiving your order.
- Return freight: you arrange and pay it.
- Outbound postage paid: not refunded.
- Used drift sleeves: deducted at their current listed website price.
LET US CHECK THE PROBLEM
Tell us what happened, what arrived and which item is affected. Product faults and incorrect supply are assessed separately from change-of-mind returns.
The 7-day change-of-mind limit and its postage or sleeve deductions do not automatically apply to a faulty-product remedy.
Warranty and fault guidance ↗SEND YOUR REQUEST
Complete the existing return form below. If your request concerns a fault, send the details and photos by email as well.
Cannot find your order number? Contact us for help.
RETURNS, WITHOUT THE GUESSWORK.
Find the answer for your situation. A change of mind and a faulty product follow different rules.
How long do I have to request a change-of-mind return?
Request it within 7 days of receiving your order. Use the form above and provide your order number and purchase email. This period applies to change-of-mind requests; it is not a deadline for reporting every product fault.
Are change-of-mind returns free?
No. You arrange and pay for return postage. Any outbound delivery postage you paid is not refunded for a change-of-mind return. If the drift sleeves have been used, their replacement cost is also deducted at the current price listed on our PVC sleeves product page.
How does the used-sleeve deduction work?
For a change-of-mind return, used drift sleeves are deducted from the refund at their listed website replacement price. We do not use a fixed dollar amount on this page because the listing price may change. Tick the used-sleeve acknowledgement if it applies to your return.
Can I request a return if I have already ridden it?
Tell us that the item has been ridden and whether the sleeves have been used. A request within the 7-day change-of-mind period can be submitted for review; the stated postage and used-sleeve conditions apply. Describe any damage or other condition concerns to our team so they can assess the specific item.
I received the wrong item. What should I do?
Use the “Wrong Item” option in the form, and contact us with the item ordered, what arrived and clear photos. We assess an incorrect supply separately from a simple change of mind. Include your order number so we can match the information.
My product is faulty. Does the 7-day limit apply?
No. Product faults are assessed separately from change-of-mind requests. Contact us with the model, purchase details and a description of the fault, including outside 7 days. The change-of-mind postage and sleeve deductions do not automatically apply to a faulty-product remedy. Read our warranty and fault guidance.
Who pays freight for a faulty product?
Contact us to arrange assessment and transport. For a confirmed product fault, reasonable return costs already paid must be reimbursed; keep your receipts. We are responsible for collection or shipping costs for large or heavy faulty items. These arrangements differ from customer-paid change-of-mind returns.
Should I send the item back immediately?
Please contact us before sending a return so we can discuss the request and transport for your item. Our returns address is Drift Trikes Australia, 56 Export Drive, Molendinar QLD 4214, Australia. Submitting a form is not by itself confirmation of the return arrangements or refund amount. Keep your order details and any tracking or freight receipts.
What information should I include?
The form asks for your name, email, order number and reason for return. For faults, damage, missing items or a more detailed explanation, email [email protected] with the same order number, photos and a description. The form does not have a photo-upload field.
I cannot find my order number. Can I still get help?
Yes. The form requires an order number, so contact us by phone or email if you cannot find it. Send the purchase name, approximate date and checkout email, plus any proof of purchase you have, so we can help identify the order.
How much will my change-of-mind refund be?
For the returned item, the stated conditions exclude any outbound delivery postage paid and deduct used sleeves at their listed replacement price. You also pay the return freight separately. Ask our team to confirm the calculation for your order, including any condition issues, before arranging the return.
How long will the request or refund take?
Approved refunds are issued within 7 days after inspection of the returned item. Return delivery and inspection take place before this refund-processing period. Contact our team for the next step in your request.
My order arrived damaged or a box is missing.
Take photos of the packaging, shipping label and any damage, and contact us with your order and tracking numbers. Keep the packaging while we investigate, and do not use a product that appears unsafe. Our delivery help page explains tracking and missing-parcel enquiries.
What if I damaged it during assembly or use?
Damage caused by assembly mistakes or misuse is different from a product fault. Explain what happened and send photos so our team can assess it. Do not assume a damaged component is covered, or that every issue is excluded without assessment.
Can I return a battery using ordinary postage?
Contact us for instructions for the exact battery and its condition before arranging transport. Do not send a damaged lithium battery as an ordinary parcel or dismantle it to investigate a problem.
Where can I ask a question before submitting?
Call 0409 840 720, email [email protected], or use our contact page. Have your product name and order details ready if you have already purchased.