GOOD QUESTIONS.
CLEAR ANSWERS.
Choose your ride, get set up and find help with your order. Search below or explore by model.
Choosing a model
Different machines for different riding styles.
Which model is right for me?
The Mark One is a three-wheel electric drift trike for sliding on suitable smooth surfaces with its PVC sleeves. The Menace is a four-wheel performance drift cart for experienced adult riders. The Volt Hog is an off-road buggy for suitable dirt, grass and gravel. Compare rider fit, controls and intended terrain before choosing. Compare all three models →
What is the difference between the red and black Mark One?
They are colour choices for the Mark One. Check each listing for current price, stock, included equipment and any selected upgrades: black Mark One or red Mark One.
How do I check rider fit and weight limits?
Maximum listed rider weights are 115 kg for Mark One, 200 kg for Menace and 150 kg for Volt Hog. Weight alone does not establish suitability: check reach, control operation, experience and the model guidance. Menace is intended for experienced riders aged 18+. Ask the team before ordering if rider suitability is unclear.
Where can I see the rides in action?
Visit our videos and guides, then use the product galleries and specifications to inspect the model. If you need a particular detail shown, ask our team before ordering.
Mark One
Help for the red and black Mark One.
Does my Mark One need assembly?
It arrives partially assembled. Use the full Mark One assembly video, then the head-stem guide if you need a closer look at that step. Allow enough time to follow the instructions carefully.
Open Mark One assembly guides →Which battery comes with the standard Mark One?
The standard battery is 48V 12.5Ah lithium. Check the exact product or kit listing for what is included; upgraded kits may have a different battery.
How long can I ride on a charge?
The standard 48V 12.5Ah Mark One battery has advertised ride time of up to 60 minutes. Heavy acceleration and cornering may reduce this to around 35–45 minutes. Rider weight, terrain, battery condition and riding style affect runtime.
How do I replace the drift sleeves or rear tube?
Follow the dedicated Mark One video for the job. Check replacement-part compatibility before ordering.
Sleeve and tube replacement videos →Where can I find parts and upgrades?
Browse Mark One replacement parts, including sleeves, or explore upgrades. Contact us with your model and a photo if you are unsure about fit.
How fast is the Mark One?
The Mark One is rated at up to 55 km/h with combined 1500W power from two rear hub motors. Actual performance depends on conditions and rider weight. Read the full product specifications and rider guidance before buying.
Can I upgrade the Mark One battery?
Battery upgrades are available. Check the current battery upgrade listing for capacity, compatibility and what is included. Do not assume every battery or charger suits every model.
Which instructions should I follow when charging?
Use the battery and charger instructions supplied with your exact model. If a label, charging step or charger compatibility is unclear, contact us before charging. Do not use a damaged battery or charger.
Menace
Model-specific help for the four-wheel drift cart.
How is the Menace different from the Mark One?
The Menace is a four-wheel drift cart with a steering wheel, rear drift rings and a dedicated handbrake. It is listed for experienced adult riders aged 18+.
Read the Menace specifications →Where are the Menace assembly and charging instructions?
Use the instructions supplied with your Menace. If they are missing or a step is unclear, contact us with your order number and model details for the matching instructions.
The Mark One videos are for the Mark One; they are not a Menace assembly guide.
Ask for Menace setup help →Can I use Mark One replacement parts on the Menace?
Do not assume the models use interchangeable parts. Send us the part you need and your model details so we can confirm compatibility.
What warranty does the Menace include?
Complete Mark One, Menace and Volt Hog vehicles share one-year coverage on motor controllers, drive motors, brake systems (excluding pads), chassis structural failure (excluding crash damage), throttle controls and the supplied charger. Their supplied batteries are covered for one year or 1,000 charge cycles, whichever comes first. Relevant damage exclusions apply, and consumer guarantees remain additional. Read the full warranty terms →
Volt Hog
Setup and ownership help for the off-road model.
What is the Volt Hog designed for?
The Volt Hog is an electric off-road buggy with independent suspension and off-road tyres, designed for suitable private property and designated off-road areas.
Read the Volt Hog specifications →Which assembly and charging guide should I use?
Follow the instructions supplied with your Volt Hog and its charger. Contact us if you need the matching guide or help identifying your version. Mark One assembly and lithium-battery guidance should not be treated as Volt Hog instructions.
Ask for Volt Hog setup help →How do I order a replacement part?
Contact us with your order number, model and a clear photo of the part. We can help identify the correct replacement before you order.
What warranty does the Volt Hog include?
Complete Mark One, Menace and Volt Hog vehicles share one-year coverage on motor controllers, drive motors, brake systems (excluding pads), chassis structural failure (excluding crash damage), throttle controls and the supplied charger. Their supplied batteries are covered for one year or 1,000 charge cycles, whichever comes first. Relevant damage exclusions apply, and consumer guarantees remain additional. Read the full warranty terms →
Orders & support
When will my order be dispatched?
In-stock Mark One trikes dispatch immediately. Courier delivery time is additional. For other products, check the availability shown on the listing.
Read dispatch and delivery information →Can I return an item if I change my mind?
You can request a change-of-mind return within 7 days of receiving your order. You pay return postage; delivery postage paid is not refunded, and used sleeves are deducted at their listed website price. Faulty-product requests are handled separately.
Read the full policy or request a return →What if something is not working?
Contact us with your order number, model and a description of the issue. Include a photo or short video where helpful. We will assess the issue and advise the next steps.
Warranty and support information →Which payment methods can I use?
The payment options available for your order are shown at checkout. Check there for the current options before placing your order.
Is a model suitable for my rider?
Check the rider requirements and specifications for the exact model. If you are unsure about age, size or experience, speak with our team before buying; do not assume every model suits every rider.
Can I arrange a gift order?
Contact us before ordering to discuss the request and delivery timing.
How do I find my tracking number?
Look at the bottom of your order-completed email for the tracking number and courier details. Check your junk folder if the email is missing. For delays or an unexplained tracking status, contact us with your order number. Tracking and delivery help →
How much is shipping, and can I choose express?
Free shipping Australia-wide. Enter your Australian delivery address at checkout. If you need express delivery or a particular arrival date, contact our team before ordering to confirm available services and timing. Read the delivery guide →
Can I pick up my order?
Where local pickup is offered at checkout, contact us to arrange a time at 56 Export Drive, Molendinar QLD 4214. Confirm your order is ready before travelling, and ask about assembly if you need it.
Do I pay postage or sleeve costs for a return?
For a change-of-mind return, you arrange and pay return postage, outbound delivery postage paid is not refunded, and used sleeves are deducted at their listed website price. Fault claims are assessed separately. Read the returns guide and submit a request →